We’re much more reactive to customer requests. We’ve improved the timeliness of our work orders by 12 points, and our customer satisfaction rate by 10 points – that’s a great achievement.
Praxedo software makes our field service management a lot more reliable. The platform is robust and can manage a high volume of work orders each day without a hitch. Praxedo helps us be more responsive, and more structured in the way we communicate with our customers about the status of their work orders. The impact of the solution on ISS’ brand identity has been very positive.
With Praxedo enabling us to effectively track all of our work orders, we have greatly improved our response times and overall customer service offering.