The Field Service Management blog.
Praxedo’s blog: news, insights and thought-leadership.
Discover industry best practices for Field Service Management, building deeper customer relationships, facilitating the technician’s job, and more!
Discover industry best practices for Field Service Management, building deeper customer relationships, facilitating the technician’s job, and more!
- data discipline for predictive service
- proactive field service
- proactive service models
- reliability analytics for predictive maintenance
The Great Service Race: Why Proactive Is the Only Way Forward
Key Takeaways: A panel at Field Service Next West 2026 brought together leaders from IBM, Ford, Schneider Electric, KLA, and Fortis to make one case clear: the move toward proactive service models is no longer optional; it’s the competitive line between service leaders and laggards. The best service call is the one that never happens; […]
May 26, 2026
6 min. min.
-
- AI in field service management
- AI use cases in field service
- generative AI for field technicians
Creative AI Use Cases That Drive Efficiency, Customer Satisfaction, and Growth
May 26, 20267 min. min.
-
- driver behavior monitoring
- fleet safety ROI
- proactive safety culture
- video telematics for field service
Proactive Prevention: The Strategic Marriage of Video and Telematics
May 26, 20266 min. min.
-
- field service hiring strategy
- field service workforce planning
- investing in skilled trades talent
Buy-In, Budget, and Boots on the Ground: The Schneider Electric Leadership Formula
May 25, 20266 min. min.
-
- fsm
- AI in field service management
- Augmented reality
- AI-generated work instructions
Capturing Tribal Knowledge: How Carolina Handling and Squint Are Solving the Forklift Service Crisis
May 25, 20266 min. min.
-
- AI transformation in field service
- discipline for AI
- human-in-the-loop AI
- information architecture for AI
No AI Without IA: IBM’s Blueprint for Data Discipline
May 25, 20266 min. min.
-
- fsm
- field service technician
- AI in field service management
- field service knowledge base
No Technician Left Behind: How Crown Equipment is Revolutionizing Support Through Vertical Integration
May 25, 20265 min. min.
-
- customer service excellence
- global local service excellence
- service excellence training
Scaling the Global Giant: Siemens’ Blueprint for Global-Local Service Excellence
May 12, 20267 min. min.
-
- Field Service Management
- fsm
- scaling revenue
Service as a Revenue Engine: Leading the Next Wave of Growth
May 12, 20267 min. min.
-
- AI
- AI in field service management
- agentic ai
Beyond the Pilot: Achieving Billions in Savings with Scalable AI
May 12, 20267 min. min.
-
- Field Service Management
- Recrutement
- technicians
- Recruitment
5 tips to retain your field service technicians
May 10, 20265 min. min.
-
- fsm
- AI in field service management
- ai scheduling
- smart scheduling
How Does CBRE Schedule Tens of Thousands of Technicians Across 100 Countries?
April 26, 20268 min. min.
-
- fsm
- AI
- AI in field service management
- GenAI
- generative ai
From Theory to Reality: How GenAI Is Finally Making On-Demand Field Service Dispatch Possible
April 26, 20268 min. min.
-
- fsm
- AI
- AI in field service management
- agentic ai
From 3-Ring Binders to Agentic AI: What JLG’s Transformation Teaches Every Field Service Leader
April 26, 20268 min. min.
-
- fsm
- AI in field service management
- Microsoft Dynamics 365 Business Central
- Microsoft Dynamics Business Central connector
Future-Proof Your BC Customers: Closing the FSM Functionality Gap
April 14, 20269 min. min.
-
- fsm
- AI in field service management
- mining
- smart mining
Mining Scheduling Software: Solution for Meeting Deadlines
April 7, 20268 min. min.
-
- Field Service Management
- Mobility
- Mobile App
- Application mobile
- Field Service Software
- field service management software
- fsm
- field service technician
7 reasons to give field service technicians a mobile app
April 3, 20266 min. min.
-
- fsm
- AI in field service management
- Chicago plumbing
- Plumbing field service management
Paperwork Pain Points Slowing Chicago Plumbing Teams
April 2, 202610 min. min.
-
- energy and utilities
- utilities
- fsm
- AI in field service management
How Utilities Field Service Software Helps You Meet SLA Commitments
March 24, 202610 min. min.
