From 3-Ring Binders to Agentic AI: What JLG’s Transformation Teaches Every Field Service Leader
Key Takeaways: JLG’s AI success was a people-and-data story first, not a technology story. The field service knowledge brain drain is accelerating as experienced experts retire with decades of undocumented institutional knowledge Knowledge-Centered Service methodology is the critical prerequisite to any AI rollout; without clean, structured knowledge, AI has nothing to work with JLG saved […]
April 26, 2026
8 min. min.