Field service mobile app: Empower field teams with online and offline access.

Praxedo has a real-time synching feature that updates field technician schedules no matter the time of day. In the event of a schedule change, a notification is sent asking the technician to synch their schedule in order to update it on their mobile device.

By applying a few simple configuration rules, Praxedo’s messaging module can be programmed to systematically send work order reports to customers.

Your field techs need to be able to use their app even with no internet connection. Praxedo gives them uninterrupted access to their schedule, job specs and other useful information. So even if they’re not online, they can still close out work orders, enter comments and save client signatures.

Yes, indeed, the field service mobile app provides technicians with complete access to customer histories, their previous work orders, service notes, contact details, and completed work. This enables techs to know the situation of every job ahead of time before they even get to the site, which will result in quicker and more precise service.

The app saves critical customer information locally, even when offline, allowing technicians to work in remote locations. When the device is again connected, the updates are automatically synchronized with the central system. This barrier-free access to information enhances the quality of services, minimizes errors, and increases the confidence of customers on each visit.

Yes, through the mobile field service software, technicians can handle the whole job process. They can update job statuses in real-time, flag milestones such as in progress or completed, and add relevant notes on-site. The app also allows them to obtain electronic signatures from customers, add photos, and create reports immediately after the service is provided.

The updates are in real time with the back office, saving on administration time and quickening invoicing. This simplified workflow process involves no paperwork and guarantees correct job documentation, which increases the efficiency of technicians and customer satisfaction.

In case of re-assignment of a job when a technician is already in the field, the field service mobile app pushes a notification of all the updated information. The technician is able to see the location of the new job, description of the service, and the time slot right in the app, no phone calls or emails.

The real-time sync means that the dispatchers can reassign work with minimal disruption to the technician’s day. This real-time communication minimizes delays and missed tasks and enables teams to respond more effectively to time-sensitive tasks. It is a must-have in the dynamic field environment where agility and responsiveness are a priority.