The Surprenant Group is a family-run business operating in pest management, fumigation, and bird control since 1987. Fueled by natural growth and certain acquisitions, the Surprenant Group has successfully built a team of around fifteen people over time to meet the industrial, commercial and residential needs of our clients.
75% of our business is in the commercial sector.
Our teams provide responsive, high-quality service and support for our clients under contract (in the event of a service call, arrival time is within 24 hours). We are confident in the value we offer and are not looking to become a low-cost service provider.
Our main issues involved transferring information within the company. We wasted a lot of time and used way too much paper conducting various transactions. Before Praxedo, we would use our Apple calendars to manage our appointments and all of our reports were paper-based.
Managing monthly client inspection visits was tedious as technicians had to go in to the office every week to get information, and sometimes we’d have to wait several days for the reports to be ready.
We were looking for software that could gather all work order information in one place and increase the efficiency of daily operations.
We found the Praxedo software easy to use, easy to configure and highly modular. The software also integrated with our QuickBooks Online accounting software, which was a huge added benefit.
From an office standpoint, we use the web platform to enter the various instructions related to client work orders. We also use it to view, approve and send work order reports. The platform gives us real-time access to information from the field and displays each technician’s location on their routes, throughout the day.
In addition, we have technicians out on the road who use Praxedo regularly. By logging on to the mobile app, technicians can access daily schedules, vital information related to various work orders as well as the history of each client to be visited.
After just a few months of using Praxedo we have been able to see numerous benefits.
Now that all of the people involved in the service process have assessed the software, the next step will be to integrate it with our accounting software.
Since Praxedo also handles integration and configuration for complex organizational structures with several branches, we have no doubt that this application is going to facilitate our company’s growth in other areas.
Finally, we’re going to implement automatic communication scenarios with clients (sending automated reports, for example).
Speed: The software speeds up the transfer of information between our office and the technicians.
Ease of use: It is not only easy-to-use, but it also facilitates the management of our daily tasks and activities.