Les Entreprises CRC sees streamlined operations and faster invoicing with Praxedo.

Tell us briefly about your company and what you offer.

With over 15 years of dedicated service, our company excels in the specialized field of snow and ice removal for trailer and cube (carrier) roofs, as well as providing expert solutions for commercial roof snow removal.

We are at the forefront of innovation, constantly enhancing our equipment to deliver cutting-edge services. A testament to our commitment to excellence is our patented hydraulic ladder system, an exclusive feature in Canada crafted through collaborative efforts with skilled engineers.

Moreover, our team is composed of professionals who have undergone comprehensive training in working at heights, ensuring that every member is well-equipped to handle challenges with utmost expertise.

Can you describe your main pain point before implementing Praxedo?

In our earlier stages, our operational processes were primarily paper-based, with a focus on managing established runs in the province of Quebec. The challenges were significant, ranging from an overwhelming amount of paperwork for the issuance and invoicing of work orders, to the cumbersome task of time tracking and billing through the manual transfer of information into Excel sheets. The intricate nature of our work, specializing in commercial snow removal from trailers and other large vehicles, often resulted in a substantial volume of tasks to be handled. As we evolved, recognizing the inefficiencies of the paper-centric approach, we undertook measures to streamline and modernize our operations for enhanced efficiency and accuracy.

How has this issue affected your work and business?

• Numerous delays in invoicing and errors in transcription were prevalent.
• The reliance on paper for all work orders and time tracking mandated the transcription of information to another location before processing.
• The large volume of data made the work time-consuming and prone to errors.
• Prolonged data processing times extended the billing period, leading to delayed payments.
• The manual transfer of handwritten information from paper to a digital format increased the likelihood of errors.
• Time spent rectifying these mistakes caused further delays in the billing process.

Tell us about how you and your team use the product ? What is the main problem that Praxedo solves for you?

Significant enhancements have been made to our operations and invoicing processes. The implementation of Praxedo allows us to pre-create optimal routes for our runs, eliminating the need for post-configuration route optimization and saving valuable time. These optimized routes are efficiently created and stored for future use. In response to snowfall, runs can be swiftly generated and dispatched. Technicians gather information during their tasks, and upon job completion, this data is instantly saved and transferred to the web, expediting the job verification process. All gathered information is stored digitally in a centralized system, simplifying job searches, verifications, and corrections without the reliance on paper. 

Additionally, the system enables the direct sending of end reports to clients upon validation, contributing to increased customer satisfaction and reducing the administrative time needed for email correspondence. This comprehensive set of improvements ultimately results in faster invoicing and a reduction in the number of mistakes in invoices.

What are the main advantages of the Praxedo solution?

Our online work order system operates entirely digitally now, eliminating the need for extensive information rewriting. The advantage of real-time updates provides me with instant awareness of ongoing jobs and visibility into the activities of my field resources. The consolidation of all data into a single accessible location ensures that information is stored securely, minimizing the risk of data loss. This streamlined and efficient digital approach not only simplifies the workflow but also enhances the overall management and accessibility of crucial information.

Can you explain in one or two sentences what Praxedo is? If you had to describe it to a colleague?

Real-time digital work order software