Telecommunications companies: manage service calls more efficiently.
Handle an influx in work order volumes more effectively with powerful Telecom Field Service Management software.
Praxedo: powerful Field Service Management software designed for the telecommunications industry.
Use Praxedo software to effectively organize technician routes, facilitate daily tasks, schedule emergency requests, and simplify telecom workforce management.
Join the digital revolution and sustain superior service quality.
The radical transition to remote working sent shock waves through telecom companies during the pandemic.
Volumes of jobs have drastically increased around 5G deployments, fiber optic installations, and network maintenance tasks. The benefits of Field Service Management (FSM) software for telecommunications is that you can provide the best possible customer experience despite the spike in work orders.
Manage telecommunications jobs that comply with industry standards.
Optimize technician schedules more easily and enable techs to work more efficiently with our easy-to-use, FSM software.
Praxedo is the perfect management system for fiber (FTTH) or copper cable network installations. Our solution makes service operators’ daily lives easier and reassures contractors and subcontractors that you can provide rapid, high quality service anywhere in the field.
Why can you trust Praxedo?
It automates
word order scheduling
It enables
smooth, responsive communication between the service center, technician and customer
It improves
first-time fix rate from day one
It speeds up
response times guaranteed
Property & Facility Management
50 Technicians
The implementation of Praxedo allows us to pre-create optimal routes for our runs, eliminating the need for post-configuration route optimization and saving valuable time.
Keven Petitclerc
President
Heavy Equipment Rental
22 Technicians
Praxedo has allowed our technicians to work faster, forget less, and by eliminating handwriting, has resulted in no more misreads in the office. The outcome is that we invoice better and faster.
Audrey Bergeron-Tremblay & Steve Robert
Accounting Manager | Dispatcher
Telecommunications
2000 Technicians
We’re much more reactive to customer requests. We’ve improved the timeliness of our work orders by 12 points, and our customer satisfaction rate by 10 points – that’s a great achievement.
Tiago Moreira
Operations Director
Features for the telecommunications industry.
Track technicians and work orders in real time.
Praxedo boosts productivity of telecom technicians through real-time monitoring of work orders. With a 360° view of your team’s jobs volumes and whereabouts, you can reassign work orders to available technicians when necessary. With optimized scheduling, your technicians will be more productive and you can monitor their performance in the field. Our flexible solution was designed to simplify technicians’ tasks, so business can run smoother. Your techs will have the time they need to complete their work while focusing on quality. Your customers and contractors will be happier. You’ll win their trust by providing installation services, preventive and corrective maintenance, […]
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Praxedo boosts productivity of telecom technicians through real-time monitoring of work orders. With a 360° view of your team’s jobs volumes and whereabouts, you can reassign work orders to available technicians when necessary. With optimized scheduling, your technicians will be more productive and you can monitor their performance in the field. Our flexible solution was designed to simplify technicians’ tasks, so business can run smoother. Your techs will have the time they need to complete their work while focusing on quality. Your customers and contractors will be happier. You’ll win their trust by providing installation services, preventive and corrective maintenance, and after-sales support that meet their expectations.
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Improve field reporting quality and efficiency.
Responsiveness is key when you’re facing an influx of requests from contractors or customers. You’ve got to be well organized to process them quickly and correctly. Use Praxedo to get a handle on service requests as they come in. The Praxedo SmartScheduler quickly distributes jobs among field technicians. Meet contractual commitments and recovery time objectives without the headache. Thanks to Praxedo’s mobile app, your technicians can submit their work order reports directly from the field. Electronic documents are processed faster by admin and finance departments and you’ll have record of all history complete with date, time and location […]
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Responsiveness is key when you’re facing an influx of requests from contractors or customers. You’ve got to be well organized to process them quickly and correctly. Use Praxedo to get a handle on service requests as they come in. The Praxedo SmartScheduler quickly distributes jobs among field technicians. Meet contractual commitments and recovery time objectives without the headache. Thanks to Praxedo’s mobile app, your technicians can submit their work order reports directly from the field. Electronic documents are processed faster by admin and finance departments and you’ll have record of all history complete with date, time and location data on photos. Contractors can also have access to detailed, accurate information about the progress and quality of the work orders.
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Standardize your work order processes.
Leave nothing to chance! Modernize your processes for efficient, reliable, and streamlined Field Service Management for the telecommunications industry.
Use Praxedo’s Cockpit and Analytics dashboards to efficiently manage technician activity based on business indicators, monitor their performance, and ensure you’re fulfilling customer contracts. Effortlessly handle more service calls with help from Praxedo’s SmartScheduler. This automated scheduling tool simplifies asset management, inventory management, and figures out the most competent technicians for the jobs, travel time required and potential constraints. Praxedo’s work order forms are fully customizable, so you can standardize them to fit your field service operations and the types […]
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Leave nothing to chance! Modernize your processes for efficient, reliable, and streamlined Field Service Management for the telecommunications industry.
Use Praxedo’s Cockpit and Analytics dashboards to efficiently manage technician activity based on business indicators, monitor their performance, and ensure you’re fulfilling customer contracts. Effortlessly handle more service calls with help from Praxedo’s SmartScheduler. This automated scheduling tool simplifies asset management, inventory management, and figures out the most competent technicians for the jobs, travel time required and potential constraints. Praxedo’s work order forms are fully customizable, so you can standardize them to fit your field service operations and the types of requests you typically handle.
Give technicians easy access to instructions or detailed documentation through the Praxedo mobile app.
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Connect your ERP/CRM/Accounting software to our Field Service Management solution.
Praxedo seamlessly connects to your information system thanks to a wide range of ERP/CRM/accounting software standard connectors or our open APIs.
and more…
Your most frequently asked questions about Field Service Management in telecommunications.
How can I track my telecom techs in the field with Praxedo?
Use Praxedo’s scheduling module to streamline telecom field service and see each technician’s job progress.
How can I help my technicians be more efficient at work?
With Praxedo, your technicians are more organized and can have access to all the required info to successfully complete their service calls. Mobile apps will save them loads of time when completing and sending their electronic work order report at the end of each job.
How can I make my telecommunications field service business more profitable?
Praxedo helps you organize technicians’ routes and schedules more efficiently by giving you a comprehensive and detailed view of jobs (FTTH installation, network maintenance, etc). Key features will help you decrease travel time, reduce costs, keep tabs on their job progress, and increase their daily workload.
Best practices for the telecommunications industry.
Ready to take the next step?
Get started today!
Contact us and we’ll help you schedule your next route.
Contact us and we’ll help you schedule your next route.
