Transitioning your fiber infrastructure from build to run: maximizing efficiency with field service software

In the wake of the substantial infrastructure funding allocated by the Biden administration, the telecommunications industry is experiencing a surge in fiber optic network expansion. Operators are rightfully focused on the critical task of building and constructing the necessary fiber infrastructure to meet growing connectivity demands. However, it’s equally essential to look ahead at the long term – consider fiber drops, end-customers requests and maintenance demands that will inevitably (and hopefully in the case of end-customers installs) arise once the fiber has been laid.

We recently hosted a webinar, in conjunction with the Fiber Broadband Association, which explored the proactive approach of integrating advanced field service management software into your operations – from deployment all the way through to run phase. We delved into how this technology can help telecom operators optimize efficiency from day one, ensuring that maintenance and service demands are met seamlessly. 

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Here are ten key takeaways from the webinar:

1. The Construction Opportunity: Government-funded surge in fiber optic network construction necessitates meticulous financial planning and service optimization for profitability.

2. Sustaining Profitability Challenge: Ensuring high-quality service and customer satisfaction is paramount, requiring a focus on customer retention and competitive pricing in a dynamic market.

3. Customer Experience Priority: Telecom operators must prioritize customer experience, emphasizing the need for a cultural shift within organizations.

4. Scheduling Complexity: Advanced software solutions are essential to navigate scheduling complexities during the operational phase, especially in scenarios involving multiple technicians and unpredictable work requests.

5. Embracing Scalability: Telecom organizations must embrace scalable solutions and optimized scheduling processes to effectively manage the increasing operational workload.

6. Transitioning Best Practices: Strategies for success include transitioning from project-oriented to customer-oriented operations, empowering field technicians, and implementing self-service portals for customers.

7. Adaptive Business Model: Adaptation to changes in the business model is crucial for telecom operators to stay competitive and responsive to market dynamics.

8. Software Selection Considerations: Ease of use, rapid implementation, and industry specialization are key considerations when selecting field service software, alongside the flexibility and scalability to support business growth.

9. Operational Excellence Through Software: Leveraging advanced field service management software is vital for streamlining operations and delivering exceptional service to customers.

10. Staying Ahead in the Industry: Engagement in proactive discussions and exploration of industry-specific solutions, such as Praxedo, can ensure staying ahead in the evolving landscape of fiber optic network management and maintenance.

Watch the webinar on-demand now

DISCOVER THE PRAXEDO ADVANTAGE

Praxedo has been a trusted provider of field service management (FSM) solutions for companies across the globe since 2005. Our success is attributed to our unwavering focus on delivering the best FSM tools in the market. Unlike other providers, we don’t aim to supply all enterprise applications. Instead, we prioritize our expertise in FSM and offer a cloud-based solution that streamlines deployment from start to finish.

Today, more than 1,300 companies including large enterprises and SMBs, and 60,000 users across the globe rely on Praxedo daily to optimize their field service operations. Our solution enables them to increase productivity, optimize resources, and facilitate seamless data exchanges between field personnel such as technicians and engineers, and their dispatchers.

Want to learn more?  Schedule a demo today.