Praxedo Product TourFor your customers Automated customer messages

Automated messages to customers.

Use customizable, automated notifications to email or text your customers on real-time progress about each job.

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Tools that will increase your customers’ satisfaction everyday.

Create automated message scenarios.

Just use the Praxedo web platform to select a trigger event and create scenarios. Your customers instantly receive information when your field technicians change a job’s status.

Just use the Praxedo web platform to select a trigger event and create scenarios. Your customers instantly receive information when your field technicians change a job’s status.
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Custom messages.

Personalize your messages using a list of prerecorded phrases in Praxedo’s message customization wizard. It’s also easy to add new phrases with customized fields. You can use a free HTML editor to format your messages and add your own content. It doesn’t require any specific technical skill.

Scenario templates and real-time trigger events.

Keeping your customers informed is a breeze with the list of templates on Praxedo’s scenario web module. You decide which events trigger real-time messages that let them know what to expect and when.

Generate Word/PDF reports.

Once your field technicians complete the work order report, a PDF is sent branded with your logo. It’s super easy to attach a signature, photos, a GPS location, work times and comments to the PDF. Plus, you can schedule the report to go out along with the customer’s invoice.

Even more features.

Irregular job alerts

Your field techs can flag “irregular” jobs right in their reports so you can pinpoint them quickly. You get an alert the minute you need to take action.

Grouped notifications

With Praxedo’s custom scenarios, you decide how to configure your contact lists. Your contacts could be a team of field techs assigned to the same work order or several different contacts for a specific customer or contractor.

Advanced features for customer scenarios

Praxedo lets you customize scenarios based on recipients and their individual trigger events. The same notification is sent out to many recipients by email or text (depending on their preference) for a specific job.

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All the features Praxedo has to offer.

A web application for the office.

Easily organize your field team’s schedules with Praxedo’s web platform. Track activity in real time and optimize routes.

Configure business processes

Define your organization

Optimize scheduling

Tracking technician performance

A mobile app for the field.

The Praxedo mobile app for field techs makes their tasks easier and boosts their productivity no matter the stage of their route.

Access data offline and sync in real-time

Update schedule automatically

View documents and work order history

Send work order reports instantly

Tools for communicating with your customers.

Build customer loyalty with seamless, real-time communication for a truly satisfying user experience.

Use the customer portal

Send automatic job progress notifications

Track work orders in real-time

Your most frequently asked questions on automated customer messaging.

Why should I choose Praxedo to automate customer messages?

Praxedo was designed to streamline the service process. The messaging module automates the customer messaging process. It performs actions like sending the date of a service call, confirming a technician is coming, forwarding reports, and instantly issuing invoices.

How do I automate messaging to my customers?

Praxedo uses basic configurations to help you automate communications with your customers. Your contacts automatically receive information in personalized emails, texts or notifications.

Why would I want to automate messaging for my customers?

Automating messages ensures the information is sent securely and offers customers a better customer experience. Not only does it save you time, but it also drastically cuts down on admin tasks around sending reports and invoices.