The Field Service Management blog.
Praxedo’s blog: news, insights and thought-leadership.
Discover industry best practices for Field Service Management, building deeper customer relationships, facilitating the technician’s job, and more!
Discover industry best practices for Field Service Management, building deeper customer relationships, facilitating the technician’s job, and more!
- Field Service Management
- Customer Satisfaction
- Gestion d’interventions
- SAV
- After-sales service
How to Handle Customer Complaints: 4 tips to effectively manage customer complaints
Effectively dealing with customer complaints improves your company’s image, quality of service and customer loyalty. And, like other aspects of customer service, there are a number of best practices that should be followed. Unlike the French expression “one lost, ten found” that’s used when referring to matters of the heart, the opposite is true in […]
August 26, 2020
6 min. min.
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- Technician
- Field Service Management
- Logiciel
- Artificial Intelligence
- Productivité
- Geolocation
How to reduce time on the road for field technicians
August 12, 20205 min. min.
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- Technician
- Software
- Productivity
- Field Service Management
- Artificial Intelligence
- Geolocation
Elevating Field Service Operations: The Power of Service Technician Training Software
August 12, 20203 min. min.
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- Technician
- Field Service Management
- Safety
Field service management: How to reduce the risk of accidents for technicians on the road
July 9, 20207 min. min.
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- Maintenance
- Gestion d’interventions
- Technologies
Using maintenance robots
June 17, 20207 min. min.
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- Customer Satisfaction
- Maintenance
- Gestion d’interventions
- Artificial Intelligence
6 predictions for field service management in 2020
March 11, 20205 min. min.
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- Software
- Field Service Management
- Logiciel
- Optimization
Deploying field service management software: 3 major mistakes to avoid
January 22, 20205 min. min.
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- Technician
- Field Service Management
- Gestion d’interventions
- Optimization
- Productivité
5 tips for better field service scheduling
January 8, 20206 min. min.
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- Technician
- Productivity
- Field Service Management
- Gestion d’interventions
- Optimization
5 tips for better field service scheduling
January 8, 20206 min. min.
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- Software
- Field Service Management
- Customer Satisfaction
10 good reasons to use field service management software
December 25, 201912 min. min.
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- Software
- Field Service Management
- Technologies
- Satisfaction Client
- Big Data
Why do field service management solutions need chatbots?
August 15, 20196 min. min.
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- Software
- Field Service Management
- Gestion d’interventions
- Optimization
- Productivité
3 ways to simplify Field Service Management
July 9, 20195 min. min.
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- Software
- Field Service Management
- Gestion d’interventions
- Secteurs d’activité
- Optimization
Handbook for Heavy Equipment Rental companies
July 8, 20191 min. min.
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- Software
- Field Service Management
- Gestion d’interventions
- Productivité
- Analytics
How to streamline field service management
March 12, 20195 min. min.
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- Technician
- Productivity
- Maintenance
- Technologies
Using virtual reality to recruit and train service technicians
March 5, 20196 min. min.
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- Software
- Field Service Management
- Optimization
Turning technicians into super technicians with field service management software
February 26, 20197 min. min.
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- Maintenance
- Gestion d’interventions
- Artificial Intelligence
- Technologies
Maintenance in the factory of the future
February 19, 20195 min. min.
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- Technician
- Productivity
- Artificial Intelligence
- Application mobile
How AI and augmented reality give maintenance technicians super powers
February 5, 20195 min. min.
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- Field Service Management
- Customer Satisfaction
- Satisfaction Client
Field service management: how to improve the customer experience
January 29, 20195 min. min.
